---
title: "Enscape Error on Windows"
canonical: "https://documentation.chaos.com/space/ESKETCHUP/128031401/Enscape%20Error%20on%20Windows"
format: markdown
---
## **Overview**

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When starting Enscape, some users might see the Access Denied prompt with the following message:

“Enscape cannot write to the Documents folder. You can continue, but some Enscape features will not work…“

The complete message is reflected in the image below.


![image](media://90953935-fed2-4dc8-ba28-36d247e9cb93)




## **Impact on Your Enscape Experience**

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If Enscape can’t write to the Documents folder, you’ll experience limitations in functionality, specifically:

- You cannot save or modify your custom user settings.
- You cannot create or export panoramas.
- Window positions and layout preferences won’t persist between sessions.


Recommended Actions:

**Option 1**: Contact your organization’s IT Administrator and request permissions to read/write to your Documents folder.

**Option 2**: Continue using Enscape with the limitations. You will be informed about these limitations each time Enscape starts unless you choose “Don’t show again.”



## **Notes for IT Administrators**

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 To fully resolve this issue and provide users with optimal Enscape functionality, ensure that the user account running Enscape has full read/write permissions to the My Documents folder.


## **Additional Assistance**

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 For further assistance, please contact our [customer support team](https://support.enscape3d.com/hc/en-us/).