---
title: "Changing the Admin for Your Organization"
canonical: "https://documentation.chaos.com/space/LIC5/486932481/Changing%20the%20Admin%20for%20Your%20Organization"
format: markdown
---
This article explains how to change the primary admin for your organization in My Chaos. This self-service feature lets you change organization ownership without affecting users, subscriptions, or license assignments. When to Use This Feature Here are some common scenarios where changing the admin is useful: The person who purchased licenses changes jobs, and ownership needs to be transferred. Procurement purchased the licenses, but license management needs to be done by the actual administrator. You made a purchase using the wrong email address. A user purchased with their personal email but needs the subscription transferred to their company email. When to Contact Support In the following situations, you'll need to contact our support team to change the admin: The current admin has lost access to their email. Two organizations/accounts must be merged, or the corporate entity is altered (e.g., due to company restructuring). Before You Begin You must be the current admin of the organization to initiate the change. The person you wish to appoint as the new administrator  must already be a user  in your organization. If they are not in the list, please  invite them to the organization  and have them complete their account. Step 1: Initiating the Transfer (Current admin) Follow these steps to initiate an admin change: Navigate to the organization Tab Log in to your account and go to the  Organization  page. Locate the  Users  section card at the top. Click the three-dot menu ( ... ) and select  Change admin . Select the New administrator A wizard titled  Request Admin Change  opens. Search for and select the user you want to promote from the list. Click  Continue . Confirm Email Address To prevent mistakes, re-enter the selected user's email address and confirm the transfer. Click  Continue . Review and Choose Billing Contact Review the summary of the changes. Decide who receives future invoices. You can: Set the billing contact to [New admin]:  The new admin will receive invoices. Keep the current billing contact:  You (or the current billing contact) will continue to receive invoices, even after giving up admin rights. Click  Send invitation . Request Sent You then see a confirmation screen indicating the request has been sent. Your admin access remains active until the new user accepts the invitation. Step 2: Accepting the Transfer (New admin) The designated new administrator must accept the role for the change to take effect. Receive Email Invitation The new admin receives an email with the subject:  "You have been invited to become the license admin..." . They must click the  Review and respond  button in the email. Accept the Request Clicking the link opens the  Admin change request  page. This page confirms the Organization name and the Customer number. Click  Accept  to finalize the transfer. Confirmation A success message,  "Admin role confirmed",  will appear. The ownership transfer is now complete. The new admin can now manage licenses, users, and subscriptions in the organization tab. Frequently Asked Questions What happens to my account after I transfer the admin role? You will remain a member of the organization as a standard  User . You will lose the ability to manage subscriptions and licenses, but you will retain access to products (unless the new admin changes that). Can I cancel a transfer request? Yes, as long as the new admin has not accepted yet, the request is "Pending", and no changes have been made. Who receives the invoices? During the transfer process (Step 4), you decide whether the Billing Contact will change to the new admin or remain the same. This allows you to decouple the License administrator from the person paying the bills.