---
title: "Creating Dump Files"
canonical: "https://documentation.chaos.com/space/VC4D/116856479/Creating%20Dump%20Files"
format: markdown
---
This page provides assistance for creating dump files.


## **Steps to Report a Problem**

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If you encounter any crashes, a VRay.dmp file might be very useful for our Support Team as it contains information that helps troubleshooting and fixing the issue.

Below you can find detailed steps on where to find the needed file or how to generate it.

 

 

## **Collecting the VRay.dmp file when Cinema 4D Report is Available**

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**When Cinema 4D crashes, a Plugin Error window pops up. It shows where the Bug Report is contained.**

 

 

 

![image](media://a1108439-65c1-402f-a1f3-17d4fcc1336d)

 

 

 

## **Collecting the VRay.dmp file when Cinema 4D Report is not Available**

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**Sometimes Cinema 4D freezes/crashes without showing the Bug Report Window. In that case, you can generate a report file yourself. See below how to generate a VRay.dmp file.**

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