---
title: "Creating Dump Files"
canonical: "https://documentation.chaos.com/space/VMAYA/111738890/Creating%20Dump%20Files"
format: markdown
---
This page provides assistance for creating dump files.

## **Steps to Report a Problem**

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If you encounter any crashes, a VRay.dmp file might be very useful for our Support Team as it contains information that helps troubleshooting and fixing the issue.   
Below you can find detailed steps on where to find the needed file or how to generate it. 


## **Collecting the VRay.dmp file when Autodesk Error Report Window is Available**

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**How to get the minidump file?**

When Maya crashes, it usually displays the Maya Error Report window and a VRay.dmp file is automatically generated. To find its location follow the steps below:


1. Do not close the error report window during this whole process.

![image](media://58ee29ab-3dbf-4cd0-a21c-4c13294b64de)

2. Click on the **View Report Details** option.

![image](media://54f094cd-6c83-46c5-b930-b85d5d8dd242)

3. Hover your mouse over VRay.dmp to see its location

![image](media://71037645-c819-4bc1-8fc2-9caf458a3ad9)

## **Collecting the VRay.dmp file if Autodesk Error Report Windows is not Available**

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Sometimes Maya freezes without showing the Autodesk Error Report Window or V-Ray exception occurs:

 

![image](media://f1d05e8e-ef1f-4428-ad9c-e9377f7d43a8)



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## **Collecting the VRay.dmp dump file**

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<span style="color: #000000">If you are rendering with V-Ray GPU in Maya or V-Ray Standalone and a crash occurs, a VRay.dmp file should be generated automatically. The VRay.dmp file is located by default in the Windows Temp folder:</span>

<span style="color: #3c4043">C:\Users\%username%\AppData\Local\Temp</span>

<span style="color: #000000">In case you are rendering a .vrscene file using V-Ray Standalone and the app crashes, just the VRay.dmp file is required. </span>

<span style="color: #000000"> </span>